Using iSolve, you can join other major IT organisations that have made savings of 25-40% of their total problem and incident resolution time and cost, by being able to:

• Cut downtime and keep your critical systems in production using the most relevant technical information to rapidly rectify an error or crash
• Save precious time in any IT-related task by allowing easy and rapid location of relevant technical and operational IT information
• Reduce financial resources spent on live vendor technical support and help desk personnel, whether in-house or outsourced
• Reduce the size of vendors' technical support contracts due to reduced utilization of such resources
• Curb the growth of technical support staff relative to the growth of IT operations, or achieve the same levels of support and SLA's with reduced headcount that can be redeployed
• Cut application development time by allowing closer and faster access to vendor documentation and in-house development standards
• When used in conjunction with iMatch for improving searching for already known solutions, then Self Help is maximized and both users and help desk experts will reduce the time they spend on solving issues, especially those that have been solved before.
  

If you want to know more about the issues that iSolve addresses and how a typical IT organisation has to deal with these today then click here.

iSolve is a unique, server-based solution that combines software and content. With iSolve, IT professionals can immediately and easily identify the relevant, and only the relevant, items that they need for problem resolution and incident management. With iSolve, ideally used together with iMatch, IT professionals and Self Help users can easily identify the most relevant problem resolution from any vendor, on any platform, in any location and in any format (from Mainframe to .Net). 

• Internal information: all the IT related technical information that was created within the organization regardless of format and location and based on users' access permissions. e. g. internal application documentation, help desk answers, "think tank" conclusions, technical standards and more

• Professional web sources: all relevant technical information from professional newsgroups, forums and blogs that is relevant to the IT users' needs. Information updates are done automatically at predefined intervals, e.g. once a day  
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