Dealing with Business Critical Situation Management Today
Corporations usually monitor their business activities through advanced monitoring systems and alerting tools associated with their business applications. An overflow of alerts, sometimes many alerts related to the same problem, can be sent to too many people in the organization, drowning them in the flow of information. Often times, organizations have found themselves ignoring important problems in their systems that seriously impact on the business operations and must beresolved quickly.
The challenge is to identify the critical situations on time, shorten the resolution time, and manage this process in a proper way. To do this you need to do the following:
Identify a critical business situation > identify the solution > identify the responsible person > identifyproblem resolution > record for the next time.
Today, organizations recognize too late that a critical business situation has occurred, and therefore, it takes too long to identify a solution and resolve it.