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eyeShare™ for Critical Situation Management (CSM)
 
eyeShare™ is the first end-to-end IT CSM solution. Based on a novel and patented process eyeShare™ ensures business resilience, availability and reliability and improves Mean Time to Repair (MTTR). eyeShare™ is designed to automate the business of operations and proactively reduce or potentially prevent process inefficiencies.

eyeShare™ uses seamless automated resolution flows which take the human element out of daily or irregular IT tasks and provides guidance to reach optimal situation resolution.

The benefits of eyeShare™ include the ability to:

 

  • Reduce service downtime
  • Optimize uptime & improve SLA
  • Accelerate Mean-Time-To-Repair (MTTR)
  • Automate business operations 
     

If you want to know more about the issues that eyeShare™ addresses and how a typical IT organisation has to deal with these today then click here.
 
How does eyeShare™ achieve its benefits?
eyeShare™ enables IT managers to design, plan and execute planned and unplanned tasks for IT operations.
 
The graphic UI allows users to design dynamic  workflows in the data center, and it runs on top of all popular command & control monitoring systems such HP Openview & Service desk, BMC Patrol & Remedy, IBM Tivoli, Microsoft MOM/SMS/CRM, Symantec and many others.
 
Tailored dashboards for all levels of IT management allow "at a glance" control of the largest operations and ensure prompt escalation of critical IT situations. 
 
 
Using simple drag & drop icons eyeShare™ users can design a complete workflow, drag connectors (interface to objects), run commands, communications & notifications, assign real or virtual servers and other parameters, setup triggers or other events (using a policy-based Rule Engine) all via a GUI with out of the box functions that in one click get them into objects and elements that are associated with ITIL processes.
 
 
eyeShare™ users can also easily integrate processes with most 3rd party software vendors using API’s that support SOAP/WSDL web services.
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Want to know more?
If you like what you hear about eyeShare and perhaps are keen to know more, then please look at the online presentation and demo on this site, or get in touch with us to arrange a personalised presentation and demo of eyeShare (using WebEx or a similar web meeting technology). Just click here to complete a few details and we will get back to you to schedule the web session within 24 hours.