Capabilities Knowledge

Cachet's solutions are built upon Knowledge capabilities that enable your team to begin reducing and responding faster to IT incidents with less uncertainty and lower staff to service ratios because our technology knows:

which granular IT environment configuration changes are likely to cause incidents because they may have a critical impact on system stability which will help your team pinpoint the root cause of any actual or potential outage

which versions of Disaster Recovery images have been certified as good and therefore are assured to achieve full recovery within your required time and policy objectives

which relevant root cause issues may apply by automatically retrieving solution knowledge indexed from any connected information source minimising outage or degradation times and with lower staff to service ratios

which incident resolution workflow to use and also how to coordinate your people and resources through the optimal resolution to avoid any SLA breach

which business services are related to which underlying IT infrastructure so that when an outage or other problem occurs you or your team can pinpoint the root cause rapidly and cut out down time and SLA breaches. This correlation is maintained automatically even in dynamic virtual or cloud environments
How to intelligently move applications from development to testing and then to production environments, based on knowledge of the source and target environments.

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